Welcome to TRI VACATIONS. We understand that travel plans may change unexpectedly. This Cancellation, Refund & Return Policy explains the terms applicable to all bookings made with TRI VACATIONS. By confirming your booking, you agree to the terms mentioned below.
BOOKING CONFIRMATION
Your booking will be confirmed only after the required advance payment or full payment has been received.
The remaining balance (if applicable) must be paid before the commencement of the tour, as communicated during the booking process.
Failure to complete the payment within the specified timeline may result in automatic cancellation of your booking without prior notice.
CANCELLATION BY THE CUSTOMER
All cancellation requests must be submitted in writing via email or WhatsApp using the registered contact details.
| Cancellation Time | Cancellation Charges |
|---|---|
| More than 30 days before departure | 10% of the total package cost |
| 21–30 days before departure | 25% of the total package cost |
| 15–20 days before departure | 50% of the total package cost |
| 7–14 days before departure | 75% of the total package cost |
| Less than 7 days before departure | 100% of the total package cost |
| No Show / After Tour Commencement | No Refund |
Important Notes
Flight tickets, train tickets, bus tickets, visas, permits, travel insurance, adventure activities, and other third-party bookings are governed by the cancellation policies of the respective service providers.
Certain hotels and resorts may have stricter cancellation policies, especially during peak seasons, festivals, holidays, or special events.
Any non-refundable bookings made on your behalf will remain non-refundable regardless of the cancellation date.
REFUND POLICY
If your booking qualifies for a refund:
Refunds will be processed after deducting applicable cancellation charges.
Refunds are generally processed within 7–14 business days from the date of approval.
Refunds will be credited through the original payment method wherever possible.
Bank processing times may vary depending on your financial institution.
The following charges are generally non-refundable:
Payment gateway charges
Bank transaction charges
Convenience fees
Processing charges
Government taxes already paid
Third-party service charges that cannot be recovered
CANCELLATION BY TRI VACATIONS
In rare situations, TRI VACATIONS may cancel, postpone, or modify a tour due to circumstances beyond our control, including but not limited to:
Natural disasters
Landslides
Heavy snowfall
Floods
Earthquakes
Political unrest
Government restrictions
Pandemic-related regulations
Road closures
Operational or safety concerns
Low participation in fixed departure group tours
Depending on the circumstances and recoveries received from hotels, transport providers, airlines, and other vendors, we may offer one of the following:
An alternate travel date.
A travel credit for future bookings.
A partial or full refund, where applicable.
TRI VACATIONS shall not be responsible for additional personal expenses such as hotel stays, meals, shopping, visa fees, insurance, flight change charges, or any incidental expenses incurred due to tour cancellation or modification.
NO REFUND WILL BE PROVIDED IN THE FOLLOWING CASES
No refund will be issued for:
No-show at the departure point.
Early departure from the tour.
Unused hotel nights.
Missed sightseeing.
Missed meals.
Missed transfers.
Voluntary discontinuation of the tour.
Personal emergencies after the tour has commenced.
Removal from the tour due to misconduct or violation of local laws.
Delays caused by the traveler.
BOOKING MODIFICATIONS
Requests to modify an existing booking, including changes to travel dates, destinations, hotels, vehicles, traveller details, or package inclusions, are subject to:
Availability.
Approval from the respective service providers.
Additional charges, if applicable.
Any difference in fares or package pricing.
TRI VACATIONS cannot guarantee that all modification requests can be accommodated.
RETURN POLICY
TRI VACATIONS provides travel services and digital booking confirmations only. As no physical products are sold, no return policy is applicable.
Once any travel service has been confirmed or utilized, it cannot be returned, exchanged, or replaced.
FORCE MAJEURE
TRI VACATIONS shall not be liable for delays, cancellations, itinerary changes, losses, or additional expenses resulting from circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Landslides
Floods
Heavy rainfall
Heavy snowfall
Earthquakes
Government restrictions
Political disturbances
Civil unrest
War
Pandemic situations
Transport strikes
Mechanical failures
Road blockages
Airline operational issues
Any additional expenses arising due to such circumstances shall be borne solely by the traveler.
THIRD-PARTY SERVICES
TRI VACATIONS acts as a travel planner and booking facilitator. Hotels, airlines, transport providers, activity organizers, and other vendors operate independently under their own terms and conditions.
TRI VACATIONS shall not be responsible for:
Delays or cancellations by airlines or transport operators.
Hotel overbooking.
Changes in schedules.
Service deficiencies by third-party providers.
Supplier insolvency.
Any losses arising from the actions or omissions of third-party vendors.
REFUND EXCEPTIONS
Refund requests will not be entertained in the following situations:
Visa rejection.
Passport-related issues.
Failure to carry valid travel documents.
Medical conditions not covered under travel insurance.
Personal reasons.
Weather-related itinerary changes beyond our control.
Government-imposed travel restrictions after booking.
Failure to obtain mandatory permits.
Change of mind after booking confirmation.
CONTACT US
For any questions regarding cancellations, refunds, or booking modifications, please contact us.
TRI VACATIONS
Email: info@trivacations.com
Phone: +91 XXXXXXXXXX
Website: https://www.trivacations.com
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)
POLICY UPDATES
TRI VACATIONS reserves the right to amend or update this Cancellation, Refund & Return Policy at any time without prior notice.
Any changes become effective immediately upon publication on our website. Customers are encouraged to review this page periodically before making a booking.